FREE online courses on Selling Step by Step - Closing the Sale -
How to Close
Unless the sale takes place, the entire process will be a
wasted effort. Hence, it is important for the sale to materialize.
A few of the effective closing techniques are being
described hereunder:
v
Direct Close: Use this
when the buyer is showing strong positive buying motives. Give a summary of the
major points of the presentation, if necessary and directly ask for the order.
v Alternative Close: Use this
when you observe a buying signal, but the prospect needs certain options to take
a purchase decision. Give options for example with colours “Do you want the red
one or the black one?” with delivery “Do you want delivery next week or the week
after?” with terms of payment “Would you like to pay in cash or credit”, etc.
v Benefit Close: Restate
the benefits of the product, since the prospect may not remember, in
order to elicit a positive response from the prospect.
v Gift Close: If you
think, the situation is near to the close, you can provide an added incentive to
the prospect, which will result in immediate buying of the product.
v Objection Close: If the objection is the major hurdle in the
way of making sales, you should try to gain a commitment from the prospect that
if the objection is removed, he/she will buy the product.
v Emotional Close: You may
also influence the prospect's sentimentality by remarking, “I sincerely request
you sir, this product will be best suited to you” or “Please trust me ma'am you
will not get a better deal elsewhere”, etc.
But make sure, that this does not pressurize the prospect, as we need to
encourage relationships and not single transactions.
v Action Close: If you
think that the sale is almost made, write down the order, and hand it over to
the prospect for approval. Few prospects respond negatively to a frank request
for the order.