FREE online courses on Change Management - The Change Process as Problem
Solving and Problem Finding - Change as a What Problem
As was pointed out in the preceding section, to frame the
change effort in the form of “how” questions is to focus the effort on means.
Diagnosis is assumed or not performed at all. Consequently, the ends sought are
not discussed. This might or might not be problematic. To focus on ends requires
the posing of “what” questions. What are we trying to accomplish? What changes
are necessary? What indicators will signal success? What standards apply? What
measures of performance are we trying to affect?
