2.      Was our booking staff courteous and efficient?
        Yes 
        No   

3. Did screening your baggage before check-in take long?
              Yes 
               No  

4. Was there a long queue during check-in?
              Yes 
              No  

5. How was the behavior of our staff at the check-in-counter
        Courteous 
        Indifferent
        Rude 

6. Was our ground staff in the boarding area
(a) Courteous             Yes               No


(b) Helpful                  Yes               No

7. How was your baggage handled ?

(a) Departure                      with care                                 Carelessly  

(b) On arrival                      with care                                Carelessly  

8.      On arrival, did it take long to get your baggage checked in?
        Yes 
        No   

9.      How were the announcements in terms of clarity and information?
(a) On ground        Good           satisfactory       Poor   


(b) In flight             Good           satisfactory       Poor   

10.      Were the announcements made on time?
(a) On ground        Yes           No   


(b) In flight             Yes            No   

11.      What is your overall impression of the aircraft interior?
        Good           Satisfactory       Poor   

12.      Was your seat comfortable?
        Yes              No      

13.      Was the aircraft clean from inside?
        Yes              No   

14.      How was the cabin crew's service?
        Good           Satisfactory       Poor   

15.      Were you served the meal of your choice?
        Yes           No   

Any further comments or suggestions?