FREE online courses on CRM - Elements of Customer Marketing - Indian Airlines and Customer Relationship

 

Indian Airlines has been serving its customer for the past 47 years. To improve their

 

service in a way that truly makes a difference to your flying experience, they get in

 

touch with their customer to know their views about the flight.

The endeavor of Indian Airlines is to constantly redefine services and procedures to enhance passenger care.

How Indian Airlines Makes Flying Easy for its Passengers

·                     Their Computerized Reservation system is accessible at all major computerized reservations of the world. This enables the valued passengers to make reservations on any Indian Airlines flight for any sector all over the network from a single location.

·                     Reservation could even be made over telephone

·                     There are some special fares and discounts for senior citizens, students, armed forces personnel and war disabled persons.

·                     All major airports have well-designed passenger services counters to handle passengers' queries and provide special assistance required by them.

·                     Duty managers are designated at airports to sort out any problem faced by passengers.

·                     “Access” suggestion cards are placed on board to solicit valuable suggestions and comments from the passengers in the effort to improve services.

Indian Airlines boosts a good Customer Relationship with its passengers by knowing about its services through the given suggestion card to be filled up by the passengers on board.