Learn To Instruct
The concept of a manager as a trainer is not a new one but has only recently found
corporate respectability. Every manager worth his salt was approached for advice
by people under him, and had given whatever level of instruction was relevant
under the circumstances. As someone who achieved
goals by delegating and managing, a manager always found it was to his interests
to ensure his men were properly trained to discharge their separate
responsibilities with the minimum intervention on his part. In the
process, it became obvious that the process was a two-way one, and checklists
developed to formalize the process, both before, as well during, the process.
While people learn best on their own, formal learning/ teaching also plays an
important role, e.g. when conceptual instruction, or introduction
of new systems/ structural changes are to be introduced in a sweeping manner.
Following checklists are suggested for
pre-instruction briefing and for use during briefing: Preparation for instruction:
- Assess level of IQ/
know-how of the trainee
- Prepare your own self
adequately
- Verify availability of
teaching aids needed
- Ascertain time/ place
for training
- Giving instruction:
- Dispel fears by telling
them what you'll be telling them, then tell them, then tell them what you told
them!
- Use ‘tell-show-do'
approach as in the Army
- Allow hands-on approach
wherever possible
- Check whether
instruction is sinking in
- Make it as close to real
life as possible
- Record progress and
share it with them
- Don't drop them in deep
water too soon
- Be available for
feedback and follow up
- Provide handouts
- Enthuse. It's
infectious.
General: Chat with the in-house trainer to see whether you can get
some new slants on the work.
Remember to involve your
second-man
in the exercise, so that he can get in some developmental experience himself.
QUESTIONS:
1.
When do people learn best? What role can the manager possibly play in the
development and training process?
2. Can the manager usurp the trainer's
role, and impart learning/ training himself?
If so, how exactly,
and what do you think his compulsions/priorities will be?
Could you circle the problem and examine it from all angles?
