In an organization it is inevitable to get involved in conflicts. They can be
extremely important and beneficial in relationships. There are many ways in
which conflicts manifest themselves, the key is to hone your abilities to
recognize the conflict and deal with it according to the specific situation.
Effective management needs individual adaptation and use of certain guidelines
to harness the situation.
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Do not allow the conflict to evolve and carry baggage's with it.
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Make efforts to prevent misunderstandings.
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Do not attack the other person's pride or ego.
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State the difference of opinion as clearly as possible.
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Do not use emotional language or accuse the other person.
At times dropping an issue for the time being helps in analyzing the situation
better. A solution might materialize which was not thought of earlier.
| Handle the
conflict effectively by |
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Sorting the problems together with your employees
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Not being dictatorial in your approach.
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Describing the problem situation calmly.
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Pondering over the source of the conflict.
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Identifying the underlying source of the conflict too.
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Avoiding a recurrence of the situation in future.
Golden rules
1.
Do not take a conflict personally
2.
Be earnest about understanding others point
3.
Keep yourself cool
4.
Listen to all points of view with patience
5. Try to arrive at
solutions to the problems
6.
Keep track of what's happening
7. If
you're wrong, admit it
8. Settle disputes
amicably
