How to deal with difficult employees

A common problem faced by a manager is to confront difficult employees especially when personality issues are involved. As a manager you may tend to evade sensitive issues as they make you feel uneasy about “sitting in judgment”. Here's how you can go about tackling such a situation.

Traditional approach to a problem person

 

Qualities of an abrasive employee

 

1. Lacks sensitivity
2. Deals in a brusque manner with others
3. Fails to meet career goals
4. Causes destructive tensions and conflicts
5. His/her behavior affects the entire division

 

Types of abrasive employees

 

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