Free Online course on Customer Relationship Management (CRM)
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Course Objectives:
Customer Relationship Management (CRM) is changing the concept of
selling products in the market. It is re-defining the relationship
between the shoppers and the marketers.
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Benefits:
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CRM helps to achieve a new relationship with the customers
- It
accentuates on customer satisfaction
- It
further takes care of the financial benefits of the company
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Course Fee: FREE
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Course
Duration:
15 hours
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Course Outline:
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The Importance of Customer Relationship
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Factors Influencing Customers
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Elements of Customer Marketing
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Implementation of Customer Marketing
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Case Study
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System Requirements
The Minimum System Requirements are:
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Microsoft
Windows 95, Windows 98, Windows 2000 or Windows NT
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Microsoft
Internet Explorer 5.0 or above
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