FREE online courses on Selling Step by Step - Presentation - Exercise

 

Find out whether you possess the key skill of presentation i.e., “Listening”.

Tick the most appropriate option.

 

Options: - A – Always

B – Frequently

C – Occasionally

D – Never

 

 

ü       Do you listen actively?

	A		B		C		D

 

 

 

ü       Do you listen for 50 percent of the time?

	A		B		C		D

 

 

 

ü       Do you listen for ideas as well as facts?

	A		B		C		D

 

 

 

ü       Do you respond actively?

	A		B		C		D

 

 

 

ü      

D

C

B

A

Do you avoid jumping to conclusions?

 

 

 

 

ü       Do you ask questions to clarify information?

	A		B		C		D

 

 

 

ü       Do you maintain eye contact?

	A		B		C		D

 

 

 

ü       Do you watch body language of both yours and your customer's?

	A		B		C		D

 

 

 

ü       Do you avoid finishing others' sentences?

	A		B		C		D

 

 

 

ü       Do you avoid interrupting your customer while he/she has a suggestion or a fact to make?

	A		B		C		D

 

 

 

 

Analysis

For each A – 4 points

B – 3 points

C – 2 points

D – 1 point

 

10 – 20: You resist listening and try jumping to conclusions without substantial facts. Listen to your customers, as this shall help you customize your presentation.

 

21 – 30: You listen to your customers but not actively. You pretend that you are listening but in reality you are just waiting for your turn to speak. Listen actively as this shall help you to respond actively.

 

31 – 40: You possess listening ability, but use it only for 50 percent of the time, and utilize the other 50 percent to talk, as, if you don't talk you can't sell.