FREE online courses on Group Dynamics - Quality Circle - Introducing Quality Circle in an Organization

 

Quality circle is a new concept and its introduction may cause some resistance on the part of the employees. Therefore, before introducing quality circle, all precautions must be taken as in case of any organizational change. The steps in the introduction of quality circle are briefly discussed below:

 

1.                  Selling the Idea of Quality Circle: The workers must be educated the need and    significance of quality circle from the point of view of the organization and the workers. The workers should be allowed to clear their doubts about quality circle. Attempt should be made to seek their voluntary cooperation in implementing quality circles in the organization.

2.                  Constitution of Quality Circles: The employees should be encouraged to form quality circles by drawing members doing the same kind of work. The membership of a quality circle should not exceed ten to twelve members.

3.                  Analysis of Quality Problems: The members of a quality circle are supposed to meet periodically, say once a month. They would collect data and analyze the same. Past records, employee's suggestions, customer's suggestions are very important in this regard. This will lead to identification of the problems that hinder quality.

4.                  Problem Solving: The members of a quality circle will discuss the problems thoroughly and make a list of possible solutions. The merits and demerits of each solution will be evaluated. The final decision will be taken by the consensus of all members.

5.                  Presentation of Suggestions to the Management: The suggestions for improving the quality are put in writing and forwarded to the management. Top management may form a committee to evaluate the suggestions of different quality circles in the organization.

6.                  Implementation: Proper publicity should be given to the suggestions of quality circles which are being put into practice. This will motivate the employees, as they will feel importance of having contributed to well being of the organization.