FREE online courses on CRM - Developing People-The Key To Success - Your
People - Pay Attention To Your Staff
You have to pay
attention to people to see they develop, and maintain rapport. You have
to ‘pat' them a few times daily. It's a reassurance mechanism going back to our
distant past, when membership of the tribe meant life.
Psychologists call it ‘stroking', the most powerful being positive strokes. Open
praise and recognition. Need for strokes is so powerful that even negative
strokes are better than no strokes at all. No strokes mean people lose confidence,
lose their moorings within the ‘tribe', and may turn into socialisers,
chatting to everyone in the office. Strokes need regular face-to-face contact.
Receiving regular personal recognition increases loyalty and desire to surpass
oneself. Watch the boss who laughs, and who visits his ailing staff at home;
they will propel him to the top! Practice the art of MBWA ---- management by walking
about---- administering strokes whilst cruising your domain, and see the results.
QUESTIONS:
1. How good are you at giving ‘strokes'? What do you
understand by this term, and
how would you comply with the need?
2.Why is it necessary to give regular ‘strokes' to your
staff? Bring out the underlying psychology behind the practice.
