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The Importance of Customer Relationship
The Importance of Customer Relationship
Who is a customer
Building Blocks Between Marketers and Consumers
Asian Paints and Customer Services
The Concept Of Relationship Marketing
Services Offered by Maruti
Building Customer Relationship
Concern
Trust and Commitment
Service
How to Manage Customer Relationship
Define Objectives
Benefits of CRM
Factors Influencing Customers
Factors Influencing Customers
Customer Value
Implications of Delivered value
How to measure customer value
Customer Behavior
Customer Satisfaction
Shoppers' Stop Loyalty Plan Pays Off
Aiming at Customer Satisfaction
Hyundai Technology captures the market
Customer Performance Factors
Organization
Communication
Information
Whirlpool's - Uncompromising Care
How Whirlpool Manages Customer Relationship
Designing A Marketing Database
Points to Remember
Customer Relation With ATM Cards
Special Offer for ICICI Bank Customers
Elements of Customer Marketing
Elements of Customer Marketing
Phases of Customer Marketing Method
Company and the Customers
Customer Marketing Delivers
Measuring Customer Satisfaction
Answer the following questions
Research work with Customers and Employees
The Benefits
Using the Data Employment
Indian Airlines and Customer Relationship
How Indian Airlines Makes Flying Easy for its Passengers
Quiz
Implementation of Customer Marketing
Implementation of Customer Marketing
Making the Customer Pyramid
Keeping project management simple
Conducting a parameters workshop
The Diagnosis Stage
The Decision Stage
The role of Internet in strengthing the task of CRM
Profiling of the Customers
How to go about Smart Marketing
Points to Remembers
Case Study
Case Study
Citibank and Customer Relationship
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