FREE online courses on Conflict Management - Basics of Conflict Management -
To Manage a Conflict Within Yourself - Core Process
It's often in the trying that we find solace, not in getting
the best solution. The following steps will help you in this regard:
- Name
the conflict, or identify the issue, including what you want that you aren't
getting. Consider:
-
Writing your thoughts down to come to a conclusion.
- Talk
to someone, including asking them to help you summarize the conflict in 5
sentences or less.
- Get
perspective by discussing the issue with your friend or by putting it down in
writing. Consider:
- How
important is this issue?
- Does
the issue seem worse because you're tired, angry at something else, etc.?
-
What's your role in this issue?
- Pick at
least one thing you can do about the conflict.
-
Identify at least three courses of action.
- For
each course, write at least three pros and cons.
-
Select an action - if there is no clear course of action, pick the alternative
that will not hurt, or be least hurtful, to yourself and others.
-
Briefly discuss that course of action with a friend.
- Then do
something.
- Wait
at least a day before you do anything about the conflict. This gives you a
cooling off period.
- Then
take an action.
- Have
in your own mind, a date when you will act again if you see no clear
improvement.
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