FREE online courses on Business Needs and ERP - BPR and ERP - Introduction

 

The last five to six years have been, in many ways, testing times for the Indian industry. Thanks to the sudden exposure to global markets and competition, they are going through a metamorphosis. In the same period, even domestic competition has grown significantly.

 

Although some of these philosophies are conflicting to each other (e.g., BPR and TQM), there is a big confusion in the industry about similarities and dissimilarities among them. This confusion is even higher, if use of management tools is “complementary” to each other. Two such major complementary management tools currently being talked about by one and all are BPR and ERP.

 

Capability of BPR (business process redesign) and ERP Towards the Customer

 

No.	Customer Expectations	Benefits From BPR	Benefit From ERP
1	Quality/Reliability	Explicitly	Implicitly
2	Cost	Explicitly	Implicitly
3	Delivery Time	Explicitly	Explicitly
4	Flexibility (customization, delivery)	Implicitly	Explicitly
5	After Sales Service	Implicitly	Explicitly