FREE online courses on Building a Winning Team - YOUR PEOPLE - Pay
Attention To Your Staff
You have to pay attention to people to see they develop,
and maintain rapport. You have to ‘pat' them a few times daily.
It's a reassurance mechanism going back to our distant past, when membership of
the tribe meant life.
Psychologists call it ‘stroking', the most powerful being positive strokes..open praise and
recognition. Need for strokes is so powerful that even negative strokes are
better than no strokes at all. No strokes mean people lose confidence,
lose their moorings within the ‘tribe', and this deprivation may turn
them into compulsive socialisers, chatting to everyone in the office. Strokes
need regular face-to-face contact. Receiving regular personal recognition
increases loyalty and desire to surpass oneself. Watch the boss who laughs, and
who visits his ailing staff at home; they will propel him to the top! Practice the
art
of MBWA ---- management by walking about---- administering strokes whilst
cruising your domain, and see the results.
QUESTIONS:
1.
How good are you at giving ‘strokes'? What do you understand by this term,
and how would you comply with
the need?
2.Why is it necessary to give regular ‘strokes' to your staff? Bring out the
underlying psychology behind the practice.
