Body language

 

Body language is a non-verbal language where you may be unknowingly communicating a powerful message about your inner feelings. As a manager, when someone visits you the first time, he/she gets his first impression about you through your posture.

 

Your Positive Impression

1.       Direct Gaze -           Friendly        

          Broad smile-             attention      

2.       Hands on the           Ability to

          hips-                      take control

3.       Body facing

          Front and                Shows

          Open posture-          Confidence

 

Your Neutral Impression

1.       Direct Gaze – Giving attention       

2.       Relaxed arms 

          and legs-                No confusion

 

Your Negative Impression

1. Indirect Gaze – Evasive attitude
2. Pulling Ears – Indicates doubt
3. Body turned away – Rejection

Make a good impression

1. Deep breathing helps you to relax if you are feeling tensed.
2. Maintain some distance while talking to people.
3. Be well groomed and appropriately dressed to create a good impact.
4. Ensure that you do not wear a hostile expression.
5. Practice gestures before a mirror to find what suits you the most.

 

Be a good listener

 

1. If you're capable of sending across your message effectively, you should be willing to listen to what the other person has to say too. This two-way communication makes the exchange successful if you:
2. Draw out the speaker in a supportive and helpful way. You need to pay close attention to every little talk and encourage the speaker with nods or words.
3. Use questions to reach the core of the speaker's statement. Comprehend his/her sequence of thought to disentangle facts from emotions.
4. While listening to others, get the thoughts together and digest them. Bring out ideas, which could be enacted and in course of time implemented too.

Choose the right questions

In a communication it is essential to put up the right kind of questions, which would open the doors to knowledge and understanding. The questions chosen by you should meet your aims. Often a single question needs further questioning for a complete answer.

Types of Questions Open question Invites discussion does not aim for a particular answer. Examples Q.   What do you think about setting a new unit in another part of the city? A.       I think it's a brilliant idea for many reasons. Closed Question Requires a to the point  Answer, Yes or No Q    Have you ever read the in-house magazines of the company? A.       No Wanting Information You need to find facts on a subject Q.   What percentage of staff has responded to the training project? A.       Out of 100 employees, 50 have agreed. That's 50%        Follow-up Such questions ask   for more information Q.   Is the response this year better than the previous year? A.       Yes, indicating good morale among the employees. Feedback When you require a particular type of information Q.   Have the sales of company products increased? A.   Yes, they have shot up by 20% this year.